Quick summary
- Notice period and communication matter more to trust than the size of the increase.
- A brief, honest explanation of why fees are rising lands better than an unexplained new figure.
- Existing families deserve advance notice before any wider announcement or new-enrolment fee change.
- Core Funding participants must check their fee conditions before finalising any increase.
Notice matters more than the number
A fee increase announced with several weeks' notice, in writing, tends to be received far more calmly than the same increase sprung on a family with only a few days to adjust their budget. There's no universal legal minimum notice period outside any Core Funding conditions that might apply, but giving families genuine time to plan is one of the simplest ways to keep an increase from feeling like an ambush.
Explain the why, briefly
A short explanation, rising wages, insurance, or general operating costs, does more to preserve trust than most providers expect. Parents don't need a detailed financial breakdown, but a sentence or two showing the increase isn't arbitrary tends to reduce pushback considerably compared with a bare new number on next month's invoice.
Give existing families priority notice
Existing families have budgeted around your current fees and built a relationship with the service. They deserve to hear about a change before it's announced more broadly or applied to new enrolments. Sequencing communication this way, existing families first, signals that the relationship is valued, not just the transaction.
Check Core Funding conditions first
A simple approach
- Confirm the increase is compliant with any Core Funding conditions that apply.
- Write to existing families first, with a clear effective date and several weeks' notice.
- Include a brief, honest reason for the increase.
- Only then update published fee information for new enquiries.
How Tot Tracker helps
Tot Tracker's fee and payment tracking keeps a clear record of what each family has been charged and when fee changes take effect, useful for confirming a new fee schedule has been applied consistently once communicated.